How to Fix Google Docs Not Working: A Step-by-Step Guide


Matthew Burleigh

Having trouble with Google Docs not working? No sweat! This quick guide will help you troubleshoot common issues and get your Docs back up and running in no time. Whether it’s a loading problem, an editing glitch, or something else entirely, you’ll learn how to identify and fix the issue with ease.

Step by Step Tutorial: Fixing Google Docs Not Working

Before diving into the steps, it’s important to understand that fixing Google Docs requires a series of checks and adjustments. These steps will help you pinpoint the issue and apply the necessary fixes.

Step 1: Check Your Internet Connection

Ensure that your internet connection is stable and strong.

A weak or unstable internet connection can often be the culprit behind Google Docs not working properly. If your connection is slow or keeps dropping, it’s likely that Google Docs will struggle to load or save your work.

Step 2: Clear Your Browser Cache and Cookies

Remove any temporary files and data that might be causing a conflict with Google Docs.

Over time, your browser collects a lot of data that can eventually lead to performance issues. Clearing the cache and cookies can often fix loading and formatting problems in Google Docs.

Step 3: Disable Browser Extensions

Turn off any browser extensions or plugins that could be interfering with Google Docs.

Some extensions can cause conflicts with web-based applications like Google Docs. By disabling them, you can check if any of them are the reason why your document isn’t working as it should.

Step 4: Check for Google Docs Updates

Make sure your Google Docs is up to date with the latest features and bug fixes.

Google routinely updates its apps and services, including Docs. Running an outdated version may lead to functionality issues, so it’s always a good idea to ensure you have the latest updates installed.

Step 5: Try a Different Browser or Device

Access Google Docs from a different web browser or device to see if the problem persists.

If none of the above steps work, the issue might not be with Google Docs but with your browser or device. Switching to a different one can help determine if this is the case.

After completing these steps, your Google Docs should be back to normal, allowing you to create, edit, and share documents without any hiccups.

Tips for Avoiding Google Docs Not Working

  • Regularly update your web browser to the latest version.
  • Keep your Google Docs app updated if you’re using it on a mobile device.
  • Avoid having too many tabs open in your browser while using Google Docs.
  • Make sure your computer or mobile device’s operating system is up to date.
  • Use Google Docs offline mode if you have an unreliable internet connection.

Frequently Asked Questions

Why does Google Docs keep freezing?

If Google Docs keeps freezing, it could be due to an overloaded browser, an outdated app, or a slow internet connection.

Can I use Google Docs offline?

Yes, Google Docs has an offline mode that allows you to edit documents without an internet connection.

What do I do if my Google Docs is lagging?

If Google Docs is lagging, try closing unnecessary browser tabs, updating your app or browser, or restarting your device.

Why can’t I share my Google Doc?

You may not be able to share your Google Doc if you don’t have the proper sharing permissions set or if there’s an issue with your internet connection.

Does clearing cache delete my Google Docs?

No, clearing your browser cache does not delete your Google Docs or any other saved data in your Google Drive.


  1. Check your internet connection.
  2. Clear your browser cache and cookies.
  3. Disable browser extensions.
  4. Check for Google Docs updates.
  5. Try a different browser or device.


Google Docs is a powerful tool for creating and sharing documents, but like any technology, it can sometimes run into issues. Whether it’s a glitch that keeps you from editing or a loading problem that won’t let you access your files, it’s frustrating when Google Docs is not working. Fortunately, by following the steps outlined in this guide, you can troubleshoot and fix most common issues with ease. Remember to keep your browser and apps up to date, clear your cache regularly, and check your internet connection to prevent future problems. With these tips and tricks, you’ll be back to smooth, efficient document editing in no time. Keep these steps in mind next time you run into trouble, and you’ll be a Google Docs troubleshooting pro!

Matthew Burleigh

Matthew Burleigh has been writing tech content online for more than ten years. He enjoys writing about Google Docs in addition to many other applications and devices and has cumulatively covered Google’s word-processing application in hundreds of different articles.

He has been published on dozens of popular websites, and his works have accumulated millions of pageviews.
While focused primarily on tutorials and guides for popular electronics like the iPhone and iPad, as well as common applications like Microsoft Word, Powerpoint, and Excel, he covers topics across the entire technology spectrum.

You can read his bio here.

Join Our Free Newsletter

Featured guides and deals

You may opt out at any time.
Read our Privacy Policy